Privacy Policy & Disclosure.

About IQ Insolvency

IQ Insolvency Limited is a limited company registered in England under company number 12881088. Registered office: 14th Floor, 33 Cavendish Square, London, W1G 0PW. Trading address: 6A Nesbitts Alley, First Floor, Barnet, EN5 5XG. VAT registration number 395 9117 53.

Simon Renshaw is the firm's Director and Licensed Insolvency Practitioner, regulated by the Insolvency Practitioners Association (IPA). He is also a member of the Association of Business Recovery Professionals (R3) and the Institute of Chartered Accountants in England and Wales (ICAEW).

How we use cookies

A cookie is a small file placed on your device when you visit our website. Cookies allow our website to remember your preferences and provide a better browsing experience.

We use the following categories of cookies:

• Strictly necessaryRequired for our website to function. These are set without consent as PECR permits. They include session cookies and security cookies.
• AnalyticsHelp us understand how visitors use the website (e.g. which pages are most visited). These require your consent before being set. We use these only for statistical analysis purposes.
• FunctionalRemember your preferences. These require your consent before being set.

We do not use advertising cookies or share data with third-party advertising networks.

When you first visit our website, you will see a cookie banner asking for your consent to non-essential cookies. You can accept all, reject all, or choose which categories to allow. You can change your preferences at any time by clicking the cookie settings link in the footer.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us through cookies you have consented to.

Data protection

IQ Insolvency Limited processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Data Protection Officer is Simon Renshaw.

Full details of how we collect, use, store and protect personal data — including the legal basis for processing, retention periods, your data subject rights, and how to contact our DPO — are set out in our GDPR Privacy Notice.

Subject access requests

You may request details of personal information which we hold about you under the UK GDPR and the Data Protection Act 2018. There is no charge for a subject access request in normal circumstances. If your request is 'manifestly unfounded or excessive' (for example, repetitive requests) a fee may be charged to cover our administrative costs.

We will respond within one calendar month. For full details and the procedure for making a request, see our GDPR Privacy Notice.

Subject access requests should be made in writing to: info@iqinsolvency.com, or by post to IQ Insolvency, 6A Nesbitts Alley, First Floor, Barnet, EN5 5XG.

Complaints procedure

If you have any concerns or wish to raise a complaint about the service you have received, please contact us in the first instance — by email to info@iqinsolvency.com, by telephone on 020 8153 1270, or in writing to Simon Renshaw at 6A Nesbitts Alley, First Floor, Barnet, EN5 5XG. We will acknowledge your complaint within 5 working days and aim to provide a substantive response within 21 working days.

If you remain dissatisfied with our response, you have the right to refer the matter to the Insolvency Complaints Gateway, which is operated by the Insolvency Service, an Executive Agency of the Department for Business and Trade (DBT). You can contact the Insolvency Complaints Gateway by:

• Onlinegov.uk/complain-about-an-insolvency-practitioner
• Emailinsolvency.enquiryline@insolvency.gov.uk
• PhoneCalling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday, 8am to 5pm)
• PostInsolvency Practitioner Complaints, IPCT, 3rd Floor, 1 City Walk, Leeds LS11 9DA

The Insolvency Complaints Gateway will assess your complaint and refer it to the relevant regulator (in our case, the Insolvency Practitioners Association) for investigation.

You may also contact the IPA directly: Insolvency Practitioners Association, Valiant Building, 14 South Parade, Doncaster DN1 2DR — or via insolvency-practitioners.org.uk.

Professional indemnity insurance

Under the Provision of Services Regulations 2009, we are required to disclose details of our professional indemnity insurance.

• Insurance brokerOmnyy LLP
• Territorial coverageWorldwide (subject to standard policy terms)
• Bond coverStatutory enabling bonds in place for each insolvency appointment, as required by the Insolvency Act 1986 and the regulations of the Insolvency Practitioners Association

Full insurer and policy details are available on request — please contact us using the details above.

Regulatory disclosures

IQ Insolvency Limited and Simon Renshaw are bound by the Insolvency Code of Ethics and the Statements of Insolvency Practice (SIPs) issued by the Joint Insolvency Committee. The IPA is the firm's authorising body for insolvency work.

Insolvency appointments are governed by the Insolvency Act 1986 (as amended) and the Insolvency (England and Wales) Rules 2016.

• Authorising bodyInsolvency Practitioners Association (IPA) · insolvency-practitioners.org.uk
• Code of EthicsInsolvency Code of Ethics — joint guidance issued by the IPA, ICAEW, ICAS, CAI and ACCA
• Statements of Insolvency PracticeSee our reference list on the website
• HMRC Anti-Money Laundering supervisionIQ Insolvency Limited is supervised by the IPA for AML purposes